FAQ

Shipping FAQs

 

1. When will my order ship?

We typically process and dispatch all in-stock items within 3–5 business days from the time you place your order. You will receive a dispatch confirmation email with tracking details as soon as your order has been sent.

2. Which carriers do you use?

UK deliveries: We ship via Royal Mail 24. This is a next-day service for most addresses within the UK once your parcel leaves our facility.

International deliveries: Orders outside of the UK are shipped via UPS or FedEx, depending on your location and the best available service. FedEx international services can deliver in as little as 1–3 business days for priority shipments or 2–5 business days with economy services.

3. How long will delivery take?

Delivery time depends on your destination and the service selected:

United Kingdom: Most parcels arrive the next working day after dispatch, though remote locations may take an extra day.

International: Typical transit times are 3–5 business days for priority services and 4–7 business days for economy options. Customs processes can sometimes cause additional delays.

4. How much does shipping cost?

Shipping costs are calculated at checkout based on your location, the weight of your order, and the carrier service chosen. You’ll see the total shipping cost before completing your purchase.

5. Do you ship to my country?

We currently ship to most countries worldwide. If your country isn’t listed at checkout, please contact us at [your customer service email], and we’ll look into delivery options for you.

6. Will I have to pay customs or import duties?

For orders shipping outside the UK, customs duties and taxes may apply. These fees vary by country and are the responsibility of the recipient. We recommend checking with your local customs office for more information.

7. Can I track my order?

Yes. Once your parcel has been dispatched, we’ll send you a tracking number via email. You can use this number on the carrier’s website to monitor your package’s progress.

8. What if my package is delayed or lost?

If your order hasn’t arrived within the expected timeframe, please contact us via email with your order number. We’ll open an investigation with the carrier and work to resolve any issues as quickly as possible.